Your antenna system is a mission-critical communications network with multiple carriers, frequencies and technologies that require constant monitoring and regular maintenance to ensure they are operating as they should.
While software solutions can notify you when your antenna system has a problem, they cannot detect and solve problems before they affect users or predict the common issues that may come with routine network updates. McKinstry can help minimize the risk of issues and ensure maximum uptime with our full-service monitoring & technical services (MTS) support.
When you partner with McKinstry the health of your antenna system and its devices will be monitored 24/7/365 — with remote and on-site repairs as needed — giving you peace of mind so you can get back to business.
With McKinstry’s MTS support you can feel confident your antenna system is working as it should. We can help reduce operational costs by ensuring your wireless system and devices are always operating efficiently. When issues arise, they can be quickly identified and resolved remotely or on-site.
WHY WORK WITH MCKINSTRY
As a turnkey DAS solution provider, we bring our experience developing in-building wireless infrastructure solutions to every new project, whether you are a current McKinstry customer or not. Our engineers have the ability to monitor and maintain antenna system equipment from all major equipment manufacturers, as well as provide routine adjustments and suggest improvements to help extend the life of your investment.
“McKinstry’s ability to remotely and proactively respond to system alerts has increased the overall uptime and availability of our antenna system.”
– Ravi Ramcharan, Supervisor of IT Network and Telecom
ONBOARDING THAT INCLUDES SYSTEM EVALUATION & RECOMMENDATIONS
Our onboarding process includes connecting your antenna system and devices to our monitoring platform and also providing a full system evaluation and recommendations for improving performance.
24/7 REMOTE DIAGNOSTICS & REPAIR
We support you 24/7/365. We have the team and tools needed to remotely monitor the performance and health of your antenna system and quickly address issues remotely if possible or schedule an on-site response as needed.
Even with active monitoring, small changes in system performance can go undetected. That is why we provide regular system health checks and complete ongoing maintenance to ensure your antenna system maintains optimum performance.
ON-SITE RESPONSE & REPAIR
For problems that cannot be fixed remotely, our on-site support engineers are available to troubleshoot and repair your antenna system.
We provide regular reports to keep you up to date on the performance of your system, and our reports can be customized to track the metrics that matter most to you.